A practical starting policy for this product would be:
Order cancellation
- Customers may cancel an order before it has been dispatched.
- Approved pre-dispatch cancellations receive a full refund.
- Orders that have already been shipped cannot be cancelled but may qualify for return under the conditions below.
Eligible returns
Customers should contact support within 7 days of delivery if:
- The product arrived damaged or leaking.
- The seal was broken at the time of delivery.
- An incorrect product was delivered.
- The product was defective or expired.
- Items were missing from the shipment.
Ask customers to provide the order number and clear photographs. Do not make an unboxing video the only acceptable proof.
Non-returnable products
For hygiene and safety reasons, returns should normally not be accepted when:
- The bottle has been opened or used.
- The seal was removed after delivery.
- The original packaging is missing.
- The product was damaged after delivery.
- The customer changed their mind after opening the product.
These restrictions remain subject to applicable consumer rights.
Replacement or refund
- After verification, offer a replacement or refund based on the customer’s preference and product availability.
- The seller should bear return-shipping costs when the product is damaged, defective, expired or incorrectly supplied.
- Approved refunds should be initiated within approximately 3 working days.
- Banks and payment providers may require an additional 5–10 working days to reflect the amount.
- COD refunds may be processed to a verified bank account or UPI ID.
- Clearly explain whether original shipping or COD fees are refundable.
The reference store currently permits cancellation before dispatch and accepts damaged, defective or incorrectly dispatched products within seven days. Its complete wording is available in the Kudos Terms and Conditions.